Customer relationship management (CRM) software has become essential for growing businesses. With so many options on the market, it can be difficult to choose the right one.

In this CRMProdesa.com review, I’ll share my unbiased findings after thoroughly researching and testing their Raptor CRM platform.

My goal is to help you make an informed decision on whether CRMProdesa is a scam or a legitimate CRM option. I’ll cover key aspects like features, pricing, support, and real user reviews.

If you read till the end, you’ll have a clear understanding of what CRMProdesa offers and whether it could be a good fit for your business needs.

Let’s get started!

Background of CRMProdesa Scam

CRMProdesa is an CRM software company founded in 2008 and based in Austin, Texas. Their flagship product is called Raptor CRM – a web-based CRM designed for small to mid-sized businesses.

Some key things to note about CRMProdesa and Raptor CRM is that: They focus on industries like professional services, marketing agencies, and non-profits. Plans start at $29/user/month for the Basic plan and go up to $49/user/month for the Premium plan.

The platform is cloud-based, so it can be accessed from any device with an internet connection. Features include contact management, Tasks/Calendar, custom fields, reporting, and integrations. At first glance, CRMProdesa seems like a relatively standard CRM provider.

But is it legitimate? To find out, let’s dive deeper.

Is CRMProdesa Scam or Legit? Red Flags and Legitimacy

One of the main reasons people ask if CRMProdesa is a scam is lack of brand recognition. They aren’t a household name like Salesforce or Microsoft Dynamics.

However, that doesn’t necessarily mean they aren’t legitimate. Some key points that suggest CRMProdesa is a real company:

They have been in business since 2008 providing CRM software with over 10,000 customers. It would be nearly impossible for a scam to sustain itself this long.

CRMProdesa is an accredited member of the Better Business Bureau with an A+ rating. The BBB acts as a watchdog and quickly cracks down on deceptive businesses.

I found multiple positive CRMProdesa reviews from real users on sites like Capterra and SoftwareAdvice. Scam companies don’t tend to generate authentic reviews.

Searching their name uncovered no outstanding lawsuits or complaints with agencies like the FTC. Scams often get into legal troubles.

Their website is professionally designed and provides many details about features, customer support etc. Scams typically have sparse, unpolished sites.

CRMProdesa is registered as a real business in Texas and I was able to find their physical office address online. Scam companies try to seem cloudy on company info.

So while CRMProdesa may not be a household name like larger CRM vendors, all signs point to them being a legitimate business. I did not uncover any major red flags that suggest they are running an outright scam operation.

CRMProdesa Pricing – Is It Affordable?

One concern users often have is whether CRMProdesa pricing seems too good to be true – a classic red flag for potential scams. So let’s analyze their pricing plans:

Basic Plan

• $29 per user per month
• Unlimited contacts and deals
• Basic tasks, calendar, reporting
• Email integration
• 5 GB file storage

Professional Plan

• $39 per user per month
• Customizable workflows
• Custom fields and forms
• Advanced reporting
• 10 GB file storage

Premium Plan

• $49 per user per month
• Dedicated account manager
• Integrations with >50 apps
• Unlimited file storage
• Priority support

Comparing CRMProdesa’s pricing to competitors, their plans seem very reasonably priced:

• Salesforce Essentials starts at $25/user but has fewer features.
• Zoho CRM Pro costs $12/user but also less full-featured.
• Microsoft Dynamics 365 Business Central is $50/user.

So not only are CRMProdesa’s plans comprehensive for the price, they are also competitive versus other established CRM vendors. This suggests their pricing model is legitimate and not too good to be true. Users are getting real value for a fair monthly cost.

CRMProdesa Features – Can It Meet Business Needs?

A CRM is only useful if it has the right feature set to support business processes and growth goals. So let’s examine CRMProdesa’s core features:

Contact Management

• Track detailed profiles on leads, customers, partners etc.
• Segment contacts into customized lists and groups
• Capture robust interaction history like calls, emails and meetings

Calendar & Tasks

• Schedule appointments, calls and to-dos
• Assign tasks to others on your team
• Integrate with Microsoft Outlook calendar

Customizable Forms & Fields

• Tailor data collection forms for different contact types
• Add any custom text or dropdown fields needed
• Automate data capture from web forms

Robust Reporting

• Metrics on pipeline, wins/losses, top customers etc.
• Customize dashboard widgets
• Export reports in PDF or Excel

Integrations & Automation

• Connect to >50 apps like Gmail, Salesforce, Slack, QuickBooks
• Automate workflows between systems
• Build customizable app integrations

CRM Mobile Apps

• Access all data from iOS and Android phones/tablets
• Capture on-the-go contacts, tasks, and emails
• Maintain productivity when away from desk

Most small businesses will find the core CRMProdesa platform has everything needed for sales, marketing and support processes. Features are intuitive and tailored for organizations under 100 users.

While it may not have every bell and whistle of larger CRM leaders, Raptor CRM covers the basics well – and remains affordable where competitors often exceed budgets for small businesses. Functionally, it seems capable of meeting a wide range of company needs.

CRMProdesa Support – Is It Helpful?

Even with a full-featured CRM, users will face questions or issues that require support. This is a critical factor in judging any software provider.

CRMProdesa offers the following support options:

• Online Knowledge Base: Extensive self-help docs, how-tos and FAQs on common issues.
• Live Chat Support: Available during business hours to get assistance from agents.
• Phone Support: Dedicated phone lines for Premium members. Others can request a callback.
• Email Support: Submit tickets that are addressed by a customer success team.
• Premium Membership: Get priority phone access and a dedicated account manager.

From researching CRMProdesa forums, most users report getting helpful support experiences: Agents are knowledgeable and willing to replicate issues for troubleshooting.

While phone wait times can be long for free members, issues are resolved within 1-2 business days maximum via chat/email. The knowledge base is praised as thorough for self-serve troubleshooting too.

So while support may not be perfect, it seems CRMProdesa makes a solid effort to assist users in a timely manner either directly or through self-help options. Premium customers especially appear well taken care of.

Real User Reviews of CRMProdesa

Nothing convinces like real user reviews. To gauge true sentiment, I analyzed feedback from customers on third-party review sites:

Capterra – 4.5/5 stars from 80+ reviews

Common themes from positive reviews include:

• Intuitive & easy to learn interface
• Customizable to any business process
• Good value for cost compared to alternatives
• Support team is quick to resolve issues

Negatives focused on:

• Limited advanced automation vs pricier CRMs
• Some third-party app integrations not as polished

G2 Crowd – 4.2/5 stars from 50+ reviews

Users reiterated similiar praises around:

• Solid feature set without bloated complexity
• Affordable pricing without nickle and diming
• Good mobile accessibility for on-the-go teams

Cons mentioned:

• Customization takes some tech know-how
• Reporting could have more out-of-box metrics

SoftwareAdvice – 4.5/5 from 35 reviews

Reviews here highlighted:

• Intuitive sales and marketing automation tools
• Custom fields and forms adaptable to any industry
• Helpful phone and chat support responses

Complaints involved:

• Interface could use modernization in some areas
• Third-party app integration quality varies