Over the past few months, ads for the Lhanel Fit Pilates Reformer Set have been popping up all over social media platforms. With its sleek design and affordable price point, it seems like the perfect at-home Pilates solution.

However, several red flags have been raised regarding both the product and the online storefront Lhanel.co. In this blog post, I’ll be conducting an in-depth investigation into whether or not this Pilates reformer set is a scam or legit. Read on for my findings…

What Is The Lhanel Fit Pilates Reformer Set?

To start, let’s look at exactly what this product is. The Lhanel Fit Pilates Reformer Set is advertised as a “portable Pilates reformer” that allows you to sculpt and tone your body from the comfort of home. It claims to improve strength, flexibility, and inner balance.

When viewing the product page on Lhanel.co, it shows images and descriptions that make it seem very similar to a traditional Pilates reformer machine. However, upon closer inspection, important differences become apparent.

Traditional Pilates reformers are large machines with a sliding carriage and adjustable springs that provide varying levels of resistance.

The Lhanel product, however, is simply a plastic board with resistance bands and push-up attachments. While it could potentially be used for some core exercises, it lacks the key components that make a reformer so effective – things like the sliding platform and footbar.

So in summary, the Lhanel Fit Pilates Reformer Set is mislabeled. It’s really just a multi-purpose exercise board and shouldn’t be confused with a true Pilates reformer machine. This misleading marketing leaves potential customers with a wrong impression of what they’re actually buying.

Further Investigation Into Lhanel.co

Now that we’ve established the product is inaccurately marketed, let’s dig deeper into Lhanel.co as an online storefront. A few red flags immediately jumped out during my research:

🚩 No physical address listed – Most reputable online stores provide an actual business location, but Lhanel.co only has contact forms. This lack of transparency is suspicious.

🚩 Newly created domain – Whois data shows Lhanel.co was registered in January 2024, indicating the site is quite new with little history to evaluate.

🚩 Limited contact options – In addition to no address, customers can only email the company. No phone number means no live support.

🚩 Social media absence – Searching found no official Lhanel social profiles to validate the business or check customer interactions.

These signs point to Lhanel.co operating more like a fly-by-night dropshipping business instead of an established retailer. Without a proper physical presence, it’s difficult to hold them accountable.

Customer reviews on third party sites also expressed frustrations with long shipping delays and an inability to get responses from Lhanel’s support. This type of customer service experience is unacceptable.

Comparing Prices Elsewhere

I was also curious how the Lhanel Fit Pilates Reformer Set price stacked up against other similar multi-functional boards available for purchase. What I found was quite interesting:

• On AliExpress, an identical board sells for just $49 with free shipping
• Amazon lists very comparable boards starting around $60
• Yet Lhanel.co is advertising their board for $175, over 3x the cost elsewhere!

This massive price increase is a major red flag. It indicates Lhanel.co is likely dropshipping these boards from China and simply marking up the cost drastically. Customers are essentially just paying for the convenience of a North American-facing website without realizing the board could be had much cheaper.

Lhanel Pilates Reformer Reviews & Complaints

To gain further insight, I scoured the internet for any reviews or complaints that could be found about ordering directly from Lhanel.co. Unfortunately, there seem to be several recurring negative experiences reported:

Long Shipping Delays

A common grievance is extremely long wait times to receive orders – sometimes over a month. As a dropshipping operation, Lhanel likely doesn’t keep products in stock. So orders have to ship from whichever cheap supplier they use, which results in slow international shipping.

Poor Quality Upon Arrival

Numerous reviewers said the Pilates board arrived damaged or with missing/broken pieces. The plastic construction doesn’t seem durable enough to withstand a long transit. Customers are left with incomplete, unusable products.

Unresponsive Support

Most concerning were complaints that Lhanel.co is virtually impossible to contact after an order. Emails and calls seemingly go unanswered. This leaves customers without any recourse if issues arise. Combined with no physical address, it’s a non-transparent way to operate.

Bait & Switch Tactics

A few reports even alleged orders were “lost” after payment, and customers were then pitched upgrades to more expensive packages. While unverified, these tactics exploit the common dropshipping problems to upsell disappointed customers.

Credit Card Fraud

In the most serious cases, there have been a small number of claims that cards were hijacked after use on Lhanel.co. This could potentially be due to weak security on their storefront. Of course, fraud cannot be confirmed, but it’s a worry all the same.

To dive deeper into just one real-world experience, one review on a third party complaint site described this scenario:

The customer placed an order, received a confirmation, but then heard nothing for over a month. Multiple support emails went unanswered. Finally, after 39 days, a damaged, incomplete order arrived requiring assembly.

Frustrated, they requested a return – only to find Lhanel.co had no provided prepaid label as stated. More emails were ignored. In the end, a chargeback had to be filed with their bank due to the runaround they experienced.

Unfortunately, based on common themes in reviews online, this shoddy customer service treatment does not seem isolated. It reveals a lack of dedication to quality control and standing by their products or services after a sale occurs.

Verdict – Is Lhanel Fit Pilates Reformer Set Scam or Legit?

After thoroughly investigating both the product itself and the retailer Lhanel.co, it’s apparent ordering directly comes with significant risks:

• Misrepresented item that’s simply an exercise board, not a true Pilates reformer
• New, fly-by-night looking website operation
• No contact information or live support channels
• Vastly inflated pricing without transparency
• Numerous complaints of delays, damage, and ignored issues

While I can’t say for certain the Lhanel Fit Pilates Reformer Set is a “scam,” it seems consumer protection and satisfaction are not the priority here. Those hoping for a high quality, durable Pilates solution would be better off exploring other reputable retailers/brands.

As with any online purchase, do your research and understand what (and who) you’re really buying from. In this case, there are simply too many red flags to feel comfortable ordering direct. Stay protected – your money and personal information are worth it.

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